木曜日, 5月 11, 2006

Virgin Vendetta!



Im looking into the possibility of opening a class action lawsuit against virgin mobile. recently a phone malfunctioned, the phone contained $40+ in credit. I purchased another phone because the broken one was not under warrenty. I called Virgin mobile and explained the situation. The representative suggessded that i purchase time for the new phone, then disable the old one and transfer the money. I proceded to follow her advice by purchasing the time for the new phone. However, i needed to have to wait until i had the person who actually purchased the first phone (father) present. This second step occurred the following day.


I was told by the representative that they could disable the phone but not transfer my money, because policy had changed overnight. Finding this incredoulus, and ridicoulus, I escalated this to the representatives supervisor.

I asked permission to record the conversation, "Danny" refused, and told me that there was no way to track the conversation, no ID of the call, also he couldn't reviel his last name. He basically stated the same thing, that I was basically going to lose the money.

I escalated to his supervisor "Arron" who refused to accept the call be recorded, and declined to help me, saying that the company policy was changed overnight, but he also said that this was written in terms and agreement, apparently not seeing the contradiction he just made. He referred me to his legal department.

during the conversation with all three levels of escalation, I was put on hold for around an hour.

I would like to collect similar stories, and recieve legal advice on how to proceed with sueing this company. How many other people that bought track phones (pay as you go) because they couldn't afford a contract have been getting screwed out of money. $20-40 isn't a lot to these corporations, but its a lot to the small guy like you or me. Help me defeat this kind of trickery, Lets make these bastards pay!

would love to here from an attorney with resonable quotes on pursuing this matter as well.

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